If the chat application stays on "Connecting to the Server..." and then posts the "connection failed!.." message it's possible there is a corporate or local firewall not allowing traffic on port 21 unless it is from an HTTPS source. If this is the case contact your Network admin to allow IP 107.22.193.164 to use port 21 on the firewall. If you use Web Filters you may also need to give IP 107.22.193.164 permission to bypass credentials.

If you are experiencing drop offs in audio or video you may try resetting your modem as well as your router if you use one. Sometimes these can become bogged down and begin to malfunction. Generally the modem and router should be powered down together. Then power the modem back on and wait for all status lights to appear. Once the modem is on and operational, power on the router. These are only general steps, so you may need to contact your equipment manufacturer for further troubleshooting procedures.

If you are running Vista and cant get the session window to open there is a good chance it is because of the multimedia switcher. The following solution was provided by Zach on the Vista forums

You can try the following if you're not getting any image or sound at all: This player requires the latest version of Adobe Flash player be sure to update at www.adobe.com.
If you're accessing the Internet by way of a VPN, consider connecting without it for viewing the show. We've seen issues with VPNs not allowing the streaming protocols through to the end-user systems.
If you're seeing the buffering icon, this indicates a connection bandwidth issue. It's likely that your network is saturated and is having trouble keeping up with the streaming.

Make sure you are logged into the event using your email address/userid and password supplied to you when you registered for the event.

It's possible you need to unblock the bcast.sswug.org servers for your firewall. Please see above and review the port and server configuration there.

If you are having difficulty seeing the video clearly you can try setting your display resolution to 1024x768. It may even help to go down to 800x600 since the native resolution of the video screen is 720x480. Using a lower screen resolution will make the video appear larger on your screen.

You should have at least 755k download bandwidth available

Please contact customer support at support@vconferenceonline.com. Be sure to indicate the session you are requesting access to.

Please contact support@vconferenceonline.com for information on your VIP code.

Your password was emailed to you when you registered for the event. Make sure the email was not caught in your junk email filter. You can request your password to be resent to you by clicking the "forgot password" link. If you are still encountering problems contact support@vconferenceonline.com and someone will email your password to you.

Setup: Your login is the email address/userid you used when you registered for the conference. If you have any problems please contact support@vconferenceonline.com

On demand viewing will be available starting the day after the event ends.

Yes. The sessions will be available on demand for the time period listed on the registration page..

The sessions will be available on demand for the time period listed on the registration page.

Depending on the event, downloads may be available. Check the event information pages for additional information. Download passes may be an additional charge to help cover bandwidth costs. You do need to be registered for the event first to be able to download it. If applicable, this option is available to you on the registration page.

Download the free Office Compatibility tool here: compatibility pack and you'll be able to view/edit these files in Office 2003. You can also download Microsoft's Stand-Alone viewer for pptx files here.

If you are running Vista and can't get the session window to open there is a good chance it is because of the multimedia switcher. The following solution was provided by Zach on the Vista forums at - http://www.vistax64.com/vista-music-pictures-video/42532-vista-media-center-not-working-help.html “You should have mmswitch.ax on your system - that is a third party piece of codec that does not work very well. If you can uninstall that, do that. If no uninstall is available: Go to the Start:Run prompt by pressing (WindowsKey)+R. type "cmd.exe" and then hit CTRL+SHIFT+ENTER Click OK to run as Admin. Enter: regsvr32 /u mmswitch.ax in the cmd.exe prompt If that doesn't work, find mmswitch.ax on your system and give the exact path to the file as the parameter to "regsvr32 /u". Or you can just rename "mmswitch.ax" on your system to "mmswitch.ax.bad". That would fix your problem.”

The sample database/scripts/slides can be downloaded using the links above the video window on the session page. There are links for each of the different types of downloads. Downloads are also available at the Help Desk for all sessions. Note: not all downloads are available for all sessions -- it will depend on materials provided by the speaker or the type of session.

All session downloads will be enabled at the end of the event.

The minimum resolution for the event is 1024x768 resolution. You may need to change this in Display settings for your computer to fix the issue. For Internet Explorer users, pressing F11 will also put your browser in full window mode giving you a larger viewing area.

At the top of the page click the login link. Make sure that you login using the email address/userid and password that was supplied to you through email when you registered for the event. If you have any problems please contact support@vconferenceonline.com

Email our Customer Support department at support@vconferenceonline.com and someone will get your question answered quickly.

In the customer care center you can find links to the session surveys. You can also review sessions on-demand and click the session survey button, or you can use the chat room to interact with the presenter (if they're currently online in the chat room) or other support staff

In the top menu bar you will see your member number and you are currently logged in. Next to that is "View Receipt" click on that and it will open a window with the receipt. Then just simply print that page.

If you go to the event homepage, look for and click on the purple, "Enter The Lobby", or "View OnDemand" button. Once you click on that you it will prompt you to login - if you are not already. From there you should be able to get into the event.

No, You will all have to register separately. Occasionally there are group benefits offered. For more information email support@vconferenceonline.com

Please check the event information pages and/or site for information about the availability of podcasts (audio-only) for events. Some, but not all, events provide podcasts and it's up to the producer of the event regarding whether the podcasts are available

You will all have to register separately. Occasionally there are group benefits offered. For more information email support@vconferenceonline.com

If the chat application stays on "Connecting to the Server..." and then posts the "connection failed!.." message it's possible there is a corporate or local firewall not allowing traffic on port 443 unless it is from an HTTPS source. If this is the case contact your Network admin to allow IP 216.178.158.205 to use port 443 on the firewall. If you use Web Filters you may also need to give IP 216.178.158.205 permission to bypass credentials.