Event Help

This page is to help you troubleshoot any issues you may be experiencing while attempting to view the conference. Please be sure to read through each section carefully to guarantee your system is updated and compatible for an optimal virtual experience.

Login/Logout

You can login or re-login to your account - Click Here to Login.

BROWSER

Keep your Browser up to date.
Maintaining the most current browser version will ensure all event features will be enabled. Here are some links to the most common browsers if you need to update.



VIDEO

There was an issue Loading the playback.

If you can see the video above, you're all set and able to connect to the video services. Please allow several seconds for the second video to begin. If not, here are some suggestions for getting things going on your system:

The most common symptom of issues with the player is choppy video. The other thing you may see is the buffering icon. These tips should help resolve these issues.

You can test your overall connection speed here:

Speedtest.net Mini requires at least version 8 of Flash. Please update your client.

First, determine if it's your connection speed. Frame drops will occur if your current connection isn't able to maintain the 550kbps download rate needed to view the stream. If you can normally maintain this rate make sure there are no background applications using the majority of your bandwidth or CPU. Or if you at a large office during peak hours there may be a lack of bandwidth due to traffic volume. If the problem persists you will be able to watch the event in the OnDemand area(if available) where the video will stop to buffer for slower internet speeds.

Second, you can try the following if you're not getting any image or sound at all:

  • This player requires the latest version of Adobe Flash player be sure to update at www.adobe.com

  • If you're accessing the Internet by way of a VPN, consider connecting without it for viewing the show. We've seen issues with VPNs not allowing the streaming protocols through to the end-user systems.

  • If you're seeing the buffering icon, this indicates a connection bandwidth issue. It's likely that your network is saturated and is having trouble keeping up with the streaming.

Frequently Asked Questions

Video: What do I do if I experience audio and/or video drop offs?
Video: No sound or video
Video: I did the Test Your System and it worked fine, but I can't get the event to run.
Video: How much bandwidth is required to see the sessions successfully?
Video: I accidentally hit refresh and now my two credits are used up, what can I do?
Setup: My VIP code does not work; how do I get my discount?
Setup: I don't know my password.
Setup: I don't know my login.
On-Demand: When will the on demand be available
On-Demand: I'm going to miss a portion of the event; can I see it at a later date ?
On-Demand: How long after the event do I have to view the sessions on demand?
On-Demand: Can I download the sessions?
I can't view PPTX or DOCX files
General: Why can't I get the session window to open in Vista?
General: Where can I get a copy of the session database/scripts/slides/video?
General: When are videos available for download if I purchased the download option?
General: Part of the webpage is cut off
General: I registered for the event, but when I login it tells me I have to register again.
General: I have a question not answered here, what can I do for help?
General: How do I leave feedback for a session I attended earlier?
General: How do I get a receipt for my registration?
General: How do I enter the event?
General: Can I share my account with my collegues? I only want to see one session, they want to see others.
General: Can I get a podcast (Audio only) of the sessions?
General: A group of us in the office want to attend the event, can we use one login or do we all need to register seperately?
Chat: "connection failed!" message

Giveaways and Interaction


Sponsors

Speakers

  • John Agwunobi

    ...