BROWSER
Keep your Browser up to date.
Maintaining the most current browser version will ensure all event features will
be enabled. Here are some links to the most common browsers if you need to update.
Current Version:9.0
Current Version:12.0.742.122
Current Version:5.01
VIDEO
There was an issue Loading the playback.
If you can see the video above, you're all set. Please allow
several seconds for the second video to begin. If not, here are some suggestions
for getting things going on your system:
The most common symptom of issues with the player is choppy video.
The other thing you may see is the buffering icon. These tips should help resolve
these issues.
First, determine if it's your connection speed. Frame drops will occur if your current
connection isn't able to maintain the 400kbps download rate needed to view the stream.
If you can normally maintain this rate make sure there are no background applications
using the majority of your bandwidth. Or if you at a large office during peak hours
there may be a lack of bandwidth due to traffic volume. If the problem persists
you will be able to watch the event in the OnDemand area(if availabale) where the
video will stop to buffer for slower internet speeds.
Second, you can try the following if you're not getting any image or sound at all:
- This player requires the latest version of Adobe Flash player be sure to update at www.adobe.com
- If you're accessing the Internet by way of a VPN, consider connecting without it
for viewing the show. We've seen issues with VPNs not allowing the streaming protocols
through to the end-user systems.
- If you're seeing the buffering icon, this indicates a connection bandwidth issue.
It's likely that your network is saturated and is having trouble keeping up with
the streaming.
Frequently Asked Questions
Video: What do I do if I experience audio and/or
video drop offs?
If you are experiencing drop offs in audio or video you may try resetting your modem
as well as your router if you use one. Sometimes these can become bogged down and
begin to malfunction. Generally the modem and router should be powered down together.
Then power the modem back on and wait for all status lights to appear. Once the
modem is on and operational, power on the router. These are only general steps,
so you may need to contact your equipment manufacturer for further troubleshooting
procedures.
Setup: I don't know my password.
Your password was emailed to you when you registered for the event. Make sure the
email was not caught in your junk email filter. You can request your password to
be resent to you by clicking the "forgot password" link. If you are still encountering
problems contact support@vconferenceonline.com and someone will email your password
to you.
Setup: I don't know my login.
Setup: Your login is the email address/userid you used when you registered for the
conference. If you have any problems please contact support@vconferenceonline.com
On-Demand: Can I download the sessions?
Depending on the event, downloads may be available. Check the event information
pages for additional information. Download passes may be an additional charge to
help cover bandwidth costs. You do need to be registered for the event first to
be able to download it. If applicable, this option is available to you on the registration
page.
General: Where can I get a copy of the session
database/scripts/slides/video?
The sample database/scripts/slides can be downloaded using the links above the video
window on the session page. There are links for each of the different types of downloads.
Downloads are also available at the Help Desk for all sessions. Note: not all downloads
are available for all sessions -- it will depend on materials provided by the speaker
or the type of session.
General: Part of the webpage is cut off
The minimum resolution for the event is 1024x768 resolution. You may need to change
this in Display settings for your computer to fix the issue. For Internet Explorer
users, pressing F11 will also put your browser in full window mode giving you a
larger viewing area.
General: How do I leave feedback for a session
I attended earlier?
In the customer care center you can find links to the session surveys. You can also
review sessions on-demand and click the session survey button, or you can use the
chat room to interact with the presenter (if they're currently online in the chat
room) or other support staff
General: How do I get a receipt for my registration?
In the top menu bar you will see your member number and you are currently logged
in. Next to that is "View Receipt" click on that and it will open a window with
the receipt. Then just simply print that page.
General: Can I get a podcast (Audio only) of
the sessions?
Please check the event information pages and/or site for information about the availability
of podcasts (audio-only) for events. Some, but not all, events provide podcasts
and it's up to the producer of the event regarding whether the podcasts are available
