Full Range of Service Levels

Options, Support and Coaching

vConferenceOnline offers a full range of service options.  From fully-self-service to Fully Managed, we are here to help at the level most effective for you and your event.

Self-Service – Self service gives you full access to the VME, access to our regularly scheduled webinars for exhibitors and speakers and all of the help libraries and utilities that make up the platform.  We’ll also provide standard hours support with the support desk. You will have full access to setup, configure, audit and manage your event, its associated exhibitors and sessions and other attributes of your event.

Assisted Service (Standard) – Our standard service level introduces you to an Event Coach. They are there to help you learn the platform, provide best practice and event audits, and help out with rehearsals for live streams. They will also provide guidance for event setup, make sure you know how and where things work and come alongside you and your team to determine what works well and what might not fit your goals.

Concierge Services – Our concierge services include assistance setting up and configuring all elements of your event, providing all support options above and generally helping as an extension to your team when it comes to setting up your event. This can include assisting in establishing your schedules, looking into different approaches to registration, working with exhibitors, and providing extensive feedback and guidance on event configuration, tracks, and more.

Fully Managed Services – Our fully managed services include all setup and testing of your event, full event audits, and working directly with your speakers, exhibitors, sponsors, and vendors. Essentially we’ll help take over a wide array of event responsibilities for you – so you can concentrate on finding and signing up the best speakers and best exhibitors and we’ll take care of the rest! We’ll event help chase down session materials. coach exhibitors, and provide custom webinars for your speakers and exhibitors.  

In short, we’re here to help!  

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